At StepIn Wood Craft, we want you to be completely satisfied with your purchase. We stand by the quality and craftsmanship of our products, and we strive to provide an exceptional shopping experience. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward Return & Refund Policy to ensure your peace of mind.

1. Returns Eligibility: We accept returns within [number of days] days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that custom-made or personalized items may not be eligible for return unless they are defective or damaged.

2. Initiate the Return Process: To initiate a return, please contact our customer support team via [contact email/phone number]. Provide your order details and reason for the return. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.

3. Packaging and Shipping: Once you have received the RA number, carefully package the item to prevent damage during transit. Please include all original accessories and documentation. You are responsible for the return shipping costs unless the return is due to a defective or damaged item.

4. Inspection and Refund Process: Upon receiving the returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the item is in satisfactory condition, we will process your refund within [number of days] days. The refund will be issued using the original payment method, and you will receive an email confirmation.

5. Refund Exceptions: Please note that certain items may not be eligible for a full refund: a. Custom-made or personalized items, unless they are defective or damaged. b. Items returned without a valid RA number. c. Items not in their original condition or missing parts. d. Items returned beyond the specified return period.

6. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please notify us within [number of days] days of delivery. We will arrange for a replacement or refund, including any applicable shipping charges.

7. Cancellation Policy: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has not been dispatched, we will cancel it and issue a full refund. However, if the order has already been shipped, you will need to follow our standard return process.

8. Customer Support: Our dedicated customer support team is available to assist you throughout the return and refund process. If you have any questions or need further assistance, please don’t hesitate to contact us via [contact email/phone number].

At StepIn Wood Craft, we are committed to your satisfaction, and we value your trust in our products and services. Our Return & Refund Policy is designed to ensure a hassle-free experience in case you need to return an item. Thank you for choosing StepIn Wood Craft for your home decor needs!